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Speech Medical Legal Open Letter
 
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Voice Recognition Systems Home > Open Letter

Voice Recognition Systems would first like to thank all of our clients for 14 successful years of being in business to provide quality speech recognition solutions to our clients. We've seen tremendous strides in technology over the past 14 years and with the price of computer systems dropping drastically and becoming more affordable to everyone, advances in software and hardware technology have made talking to your computer easier, faster and more accurate then ever before. Keep an eye on our site for further details. You might want to bookmark our page for easy reference.

When Voice Recognition Systems was founded 14 years ago, nobody had established a web site to market speech recognition or even talk about it for that matter. We knew we needed to fill that niche so Voice Recognition Systems web page went on line in 1994 and became the worlds first web page for voice recognition.. At that time we had to dial long distance into a server just to receive our e-mail! Things have certainly changed since then. Later on we secured a domain name now known as www.talktoyourcomputer.com

What we had to establish then was what kind of business model were we going to use? Marketing on the web wasn't commonplace and nobody was doing it for speech recognition so we had to develop the business model from scratch. To this day nobody has written a book on how to market voice recognition. Maybe we should because we don't like the way most companies approach this business. Speech recognition is still somewhat new to the marketplace and people who don't know about different speech recognition software packages that are out there purchase "off the shelf" retail store solutions that just don't work. The cheap/low price solutions do not get the job done and we have proved this over and over again. We never have and never will sell $49 or $199 dollar speech recognition software packages. Those who decide to go down that road, let us say buyer beware to you in advance.

We turned away over $30,000.00 in business in 2001 and $27,000.00 in 2002 because we didn't want the headaches or unhappy clients that would most certainly would have been the result of it. Every week we get calls from people who have bought "bargain basement" speech software from AOL or other mass market discounters telling us that they can't get it to work on their system. They are not aware that these are outdated/old versions of software that come with $5.00 microphones and that will not be supported by anybody after the sale. These are the software packages that they could not sell and either must liquidate them or be left holding worthless merchandise.

How we decided to design our business model was to be an organization that focuses on the needs of our clients rather then just taking orders from what then just becomes a customer. What really is the difference between a customer and a client anyway? If we look at Webster's Dictionary, both are nouns but a customer is defined as one that purchases a commodity or service, a client on the other hand is (1) a person who engages the professional advice or services of another or (2) one that is under the protection of another. With this in mind we decided that anyone who does business with us is a client because we render professional advice and services and we also attempt to protect the client from making a wrong decision.

Our web page is of simple design. We wanted it to also be informative and easy to navigate. Unlike other web pages we tend to focus on speech recognition and the products and solutions that go with them as that has contributed to our success. We do not sell products that will not ensure your success and the only products we do sell are thoroughly tested and carefully thought about before they are ever offered to our clients. If you would like our help in making your speech recognition solution a success, please do not hesitate to contact us toll free at 800-631-8255 or international inquires call 859-266-2800.

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Speech Medical Legal
Speech Medical Legal

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