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History / Mission
Voice Recognition Systems was founded
in 1994 to provide speech recognition systems to industries that
utilize transcription departments for record keeping. Voice automated
medical transcription is one of the hottest technologies today
for physicians and support staff to properly document patient
encounters and notes. 90% of Voice Recognition Systems business
comes from medical related fields. Most physicians, and hospitals
that contact us, have either heard about this technology to produce
large amounts of text or are so far behind in their transcription
that they are under pressure to stay caught up or get caught up!
Voice Recognition Systems caters to the professional
that wants to produce large amounts of text and documentation
in the minimal amount of time. What we have to provide to the
client is the proper "mix" of software and hardware
to accomplish that task. This takes thorough knowledge of the
industry and IT TAKES TIME! Selling a client the proper product
and providing them with consultation is what we are paid to do.
Do anything less and you are cheating your client!
Recommended Requirements
For a client we recommend a computer with no less
than a Pentium 4 processor, 1 gigabyte of RAM (2 GB is recommended
for optimal performance), and a certified sound card (SoundBlaster
is the industry default). As long as we have these 3 things present,
we can be assured that Dragon NaturallySpeaking will work satisfactorily
for the customer provided they take the time to build their own
customized voice file and learn the basic functions of the system.
What we mean by that, they will learn how to dictate properly
to the system and learn how to navigate around a document and
correct their mistakes as they occur. Dragon NaturallySpeaking
is artificial intelligence software that learns the difference
in pronunciation of words. When you correct any misrecognized
words, the chance greatly increases that the word will appear
on the screen correctly the next time they say it. In other words
it gets better over time as you use it and make corrections to
misrecognized words.
The two rules of speech recognition are
this:
- The faster the processor, the faster you can
dictate!
- The more memory (RAM) that you have, THE MORE
ACCURATE THAT
DICTATION WILL BE
This applies to any and all brands of speech recognition
products!
Advancements in Technology
What we have seen during the last 14 years are
leaps and bounds in speech recognition. Third party vendors have
come into play offering "templated" systems where you
would insert fields into document forms and be able to move from
field to field and dictate into those fields thereby producing
a report. When you dictate into forms, you are prompted within
each field to dictate whatever is relevant to that field, within
that report. A customized database in other words.
We have also observed companies who are building
intelligent vocabularies for specialized professions. There are
specialized medical, legal and other specialized vocabularies
with industry standard words, like proper Latin terminology, procedures,
and for medical professionals, drugs, instruments, diseases, medical
procedure terminology, etc.
Being able to dictate into a tape or digital recorder,
then being able to play that dictation back to the system and
have it automatically transcribed for them with out having to
sit in front of a computer, has been immensely popular although
we recommend that a end user take the time to learn how to use
Dragon NaturallySpeaking before they graduate to a digital recorder.
Reputation
Reputation is very important in our business. When
we receive a call from an interested party, they already have
an interest in automating their dictation process. Some are extremely
intimated by this process and are hesitant toward spending $900.00
- $1200.00 for a solution that they may or may not be able to
get working. It is our job to determine what the processor speed
is AND how much RAM they have in that machine. If they don't have
at least the equivalent of a Pentium IV Processor and 1 gigabyte
of RAM, they are not going to be very successful in the long run
and we tell them that. We will not sell them speech recognition
software if they don't have enough horsepower to run it. If you
do, three things will happen.
- You will have a very dissatisfied customer/client
- When they return their product to you or charge
it back to you, then you will be unhappy/dissatisfied.
- Those ex-clients will also tell everyone they
know that you sold a $900-$4,000 solution to them that did not
work and in industry circles that is "instant death"
to a company and the products you represent. Nobody that has
ever been "burned" by what you sell them will ever
do business with you again. It also hurts the goodwill that
we work so hard in trying to build for the speech recognition
industry.
Turn-Key Systems
On many occasions we receive inquires about putting
together complete speech recognition systems together with a notebook/laptop
computer. Because of the dramatic fall in prices in the computer
and hardware markets, systems are now cheaper then ever! The client
calls us and wants us to provide that complete solution for them.
At this writing we can now provide the fastest
notebook computers that have had the software already installed
and have been configured properly, with Dragon NaturallySpeaking
software as a complete turn-key solution ready to go "right
out of the box" for under $2,000.00. It takes approximately
12-15 hours to properly configure a machine for delivery where
a customer can take it out of the box, turn it on and start using
it. We install the NaturallySpeaking software, install system
utiliti es
on the machine, and make sure they have the latest virus scanners
and system drivers before any of these machines leave our bench.
The majority of the time involved is waiting for internet downloads
to "patch" the software to it's most current version
and then running the diagnostics to make sure everything is working
properly. Our experience has shown us that the end-user will not
know how to do that or will not take the time to do it if they
do. What happens is they develop problems that they spend all
their time and energy trying to fix. They are "sidelined"
from learning how to use the application we sold them in the first
place! The results are angry support calls that cost us time and
energy to fix. Fully 90% of machines that are delivered to end-users
even brand-new are configured improperly. End users often then
try and modify things sometimes causing even bigger problems.
Computes are like cars, they need to be tuned up from time to
time. Have you ever noticed that if you buy a computer brand new
it's always faster in the beginning but as time goes on it gets
slower and slower?
What we like to do in the proper configuration
of a system is to install and test the NaturallySpeaking Software,
have system utility software on it (properly configured), and
have remote access software installed on it so that we can access
the machine remotely should we have to fix any problems.
When we quote a price to a prospect we build in
these services and the time it takes to get it right so when the
customer receives that machine, IT WORKS RIGHT THE FIRST TIME!
In closing, We emphasize that 90% or more of computers
that are sold in the retail channel are not properly configured.
Our clients pay us to make sure everything is working properly
when they receive their system. Our goal is to provide a solution
that works right the first time and makes them productive and
knowledgeable, the rest tends to take care of itself. We do not
sell "cheap" solutions nor do we want that business
because it causes problems. This requires our time and energy
to fix. This is what separates us from the rest!
 Contact
us for more information
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