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History / Mission
Voice
Recognition Systems was founded in 1994 to provide
speech
recognition systems to industries that utilize transcription
departments for record keeping. Voice automated medical transcription is one of the hottest technologies today for
physicians and support staff to properly document patient encounters
and notes. 90% of Voice Recognition Systems business comes from
medical related fields. Most physicians, and hospitals that contact
us, have either heard about this technology to produce large amounts
of text or are so far behind in their transcription that they
are under pressure to stay caught up or get caught up!
Voice Recognition Systems caters to
the professional that wants to produce large amounts of text and
documentation in the minimal amount of time. What we have to provide
to the client is the proper "mix" of software and hardware
to accomplish that task. This takes thorough knowledge of the
industry and IT TAKES TIME! Selling a client the proper product
and providing them with consultation is what we are paid to do.
Do anything less and you are cheating your client!
Recommended Requirements
For a client we recommend a computer
with no less than a Core Duo processor, 2 gigabytes of RAM and
a certified sound card (SoundBlaster is the industry default).
As long as we have these 3 things present, we can be assured that
Dragon NaturallySpeaking will work satisfactorily for the customer
provided they take the time to build their own customized voice
file and learn the basic functions of the system. What we mean
by that, they will learn how to dictate properly to the system
and learn how to navigate around a document and correct their
mistakes as they occur. Dragon NaturallySpeaking is artificial
intelligence software that learns the difference in pronunciation
of words. When you correct any misrecognized words, the chance
greatly increases that the word will appear on the screen correctly
the next time they say it. In other words it gets better over
time as you use it and make corrections to misrecognized words.
The two rules of speech recognition are
this:
- The faster the processor,
the faster you can dictate!
- The more memory (RAM) that you have, THE MORE
ACCURATE THAT
DICTATION WILL BE
This applies to any and all brands
of speech recognition
products!
Advancements in Technology
What we have seen during the last
15 years are leaps and bounds in speech recognition. Third
party vendors have come into play offering "templated"
systems where you would insert fields into document forms and
be able to move from field to field and dictate into those fields
thereby producing a report. When you dictate into forms, you
are prompted within each field to dictate whatever is relevant
to that field, within that report. A customized database in
other words.
We have also observed companies who
are building intelligent
vocabularies for specialized
professions. There are specialized medical, legal
and other specialized vocabularies with industry standard words,
like proper Latin terminology, procedures, and for medical professionals,
drugs, instruments, diseases, medical procedure terminology, etc.
Being able to dictate into a digital
recorder, then being able to play that dictation back to the
system and have it automatically transcribed for them with out
having to sit in front of a computer, has been immensely popular
although we recommend that a end user take the time to learn how
to use Dragon NaturallySpeaking before they graduate to a digital
recorder.
Reputation
Reputation is very important in our
business. When we receive a call from an interested party, they
already have an interest in automating their dictation process.
Some are extremely intimated by this process and are hesitant
toward spending a lot of money for a solution that they
may or may not be able to get working. It is our job to determine
what the processor speed is AND how much RAM they have in that
machine. If they don't have at least the equivalent of a Pentium
IV Processor and 1 gigabyte of RAM, they are not going to be
very successful in the long run and we tell them that. We will
not sell them speech recognition software if they don't have
enough horsepower to run it. If you do, three things will happen.
- You will have a very dissatisfied customer/client
- When they return their product to you or charge
it back to you, then you will be unhappy/dissatisfied.
- Those ex-clients will also tell everyone they
know that you sold an expensive solution to them that
did not work and in industry circles that is "instant
death"
to a company and the products you represent. Nobody that
has ever been "burned" by what you sell them will
ever do business with you again. It also hurts the goodwill
that we work so hard in trying to build for the speech recognition
industry.
Turn-Key
Systems
On many occasions we receive inquires
about putting together complete speech recognition systems together
with a notebook/laptop
computer. Because of the dramatic fall in prices in the computer
and hardware markets, systems are now cheaper then ever! The client
calls us and wants us to provide that complete solution for them.
At this writing we can now provide
the fastest notebook computers that have had the software already
installed and have been configured properly, with Dragon NaturallySpeaking
software as a complete turn-key solution ready to go "right
out of the box" for under $2,000.00. It takes approximately
12-15 hours to properly configure a machine for delivery where
a customer can take it out of the box, turn it on and start using
it. We install the NaturallySpeaking software, install system
utiliti es
on the machine, and make sure they have the latest virus scanners
and system drivers before any of these machines leave our bench.
The majority of the time involved is waiting for internet downloads
to "patch" the software to it's most current version
and then running the diagnostics to make sure everything is working
properly. Our experience has shown us that the end-user will not
know how to do that or will not take the time to do it if they
do. What happens is they develop problems that they spend all
their time and energy trying to fix. They are "sidelined"
from learning how to use the application we sold them in the first
place! The results are angry support calls that cost us time and
energy to fix. Fully 90% of machines that are delivered to end-users
even brand-new are configured improperly. End users often then
try and modify things sometimes causing even bigger problems.
Computers are like cars, they need to be tuned up from time to
time. Have you ever noticed that if you buy a computer
brand new it's always faster in the beginning but as time goes
on it gets slower and slower?
What we like to do in the proper configuration
of a system is to install and test the NaturallySpeaking
Software, have system utility software on it (properly configured),
and have remote access software installed on it so that we can
access the machine remotely should we have to fix any problems.
When we quote a price to a prospect we build in
these services and the time it takes to get it right so when the
customer receives that machine, IT WORKS RIGHT THE FIRST TIME!
In closing, We emphasize that 90%
or more of computers that are sold in the retail channel are not
properly configured. Our clients pay us to make sure everything
is working properly when they receive their system. Our goal is
to provide a solution that works right the first time and makes
them productive and knowledgeable, the rest tends to take care
of itself. We do not sell "cheap" solutions nor do we
want that business because it causes problems. This requires our
time and energy to fix. This is what separates us from the rest!
 Contact
us for more information
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